Platform Integration & Configuration
What are Platform Integration & Configuration Services?
And why are they important?
Technology has undoubtedly changed the way we work. Tasks that traditionally may have taken days, weeks or months can now be completed within minutes, or at the click of a button. However, the rapid growth in digital capability hasn’t come without its own set of issues. Not all platforms are built equally, with some being more mature and feature-rich than others.
Businesses often need to rely on multiple platforms to complete their tasks and support their processes, which can quickly lead to an array of siloed data and systems. The lack of adequate integrations can compound problems, often leading to processes that are slower than they were pre-technology, increased costs, and decreased customer and/or staff satisfaction.
Integrations and API connections between platforms is now more important than ever, with customers and employees expecting to be able to complete their tasks with minimal friction. Your business needs to ensure that your platforms are connected, and supported by robust business processes.
Signs that You Need Platform Integration & Configuration Assistance
It’s hard to identify problems when you’re “in the weeds” dealing with the day-to-day operations of your business and tackling ongoing problems. If you can relate to the following problems, then it’s likely you need to speak to the team at Codex.
Your reporting is incorrect, takes too long to generate, or requires manual intervention in multiple systems.
Reduced Data Quality & Consistency
Your data across platforms is incorrect or inconsistent. This may include duplicate data or empty records.
Staff or customers need to manually move information between systems, or repeat similar tasks on each platform.
Your platform costs continue to increase, but your efficiency does not. These costs can be related to redundant data storage and capacity limits.
Dissatisfied Customers & Staff
You’re losing customers and staff due to the poor experience that your digital platforms provide. Their complaints feel unheard.
You’re unsure about how secure your data is, or how it’s stored. Your data may be being transmitted through fallible methods like email, direct messages or paper print-outs/scans.
Benefits of Integrations & APIs
Connecting systems through secure API integrations delivers a wide range of benefits to your business and your customers. This includes:
Reports can be generated instantly, with data being pulled from multiple sources for comparison. Eliminating the need to extract, manipulate and re-upload information.
Improved Data Quality & Consistency
Integrated systems can match, verify and consolidate data, eliminating inconsistencies or highlighting them for action.
Staff and customers no longer need to manually move information between systems, or repeat similar tasks on each platform. Saving time and energy for more important tasks.
Immediate platform costs can often be reduced when they are configured and integrated correctly. Reducing the need to store duplicate, redundant data. Costs are also saved when staff members are retasked to more valuable work.
Satisfied Customers & Staff
Customers and staff no longer complain about the poor experience of your digital platforms. They may even become advocates for your new processes.
API integrations transmit data through secure, encrypted connections. Reducing the risks of data falling into the wrong hands.
Why Codex for API Integration
At Codex, we believe in the concept of reliable collaboration, which means it’s only through working closely together that we are able to ensure the best outcomes are delivered. We aren’t interested in just connecting two platforms and walking away. Reliable collaboration also means:
Investing time into understanding your business, your systems, and the problem you’re trying to solve.
Codex understands that each business operates in its own unique way, with a technology stack that suits their needs. We take a holistic approach and understand that integration alone does not equal improved business processes or increased customer/staff satisfaction. Our team actively looks for opportunities to improve your business processes so that they align with your newly integrated technologies. Our expertise ensures that your digital transformation positively impacts every aspect of your business.
Identifying, evaluating and discussing potential integration pathways and solutions.
There’s always more than one way to solve a problem, integrate a system and automate a process. We work closely with you and present multiple options, ensuring that you get a solution that not only meets your needs and aligns with your budget, but exceeds your expectations.
Working together to and communicate regularly.
Regular communication is crucial to a successful platform integration and configuration project. Regular stand-ups, workshops and email communication ensures that you’re involved every step of the way and that your feedback and requirements are heard.
Platform Integration & Configuration FAQs
What is an API?
API stands for Application Programming Interface. It is a series of definitions and protocols which allows independent systems to communicate with each other. APIs are used to securely transmit data through encrypted connections, ensuring that data is updated regularly.
Do integrations require coding?
That depends on the systems that are being connected together. Some platforms can only be connected through their proprietary integrations, which can sometimes limit the customisation/flexibility of the integration and the amount of data synced. Other platforms provide open, well documented API endpoints that allow us to code custom connections that suit your needs.
We also have experience with no-code and low-code integration platforms like Zapier. Zapier is incredibly powerful and allows you to make adjustments to connections without needing deep technical knowledge.
Regardless of the integration route you choose, Codex can help you.
Can multiple systems be integrated with each other?
Yes, if the systems allow multiple connections. It’s worth noting that some platforms only allow single way communications (e.g. push only or pull only, not push and pull).
We can help you understand and determine what’s possible with the technology that your business currently uses. We can also recommend migration strategies, if it makes sense to move to a platform with more features and API/integration support.
Does integration ensure data synchronisation?
In most cases, yes. API connections can be set up in a variety of ways, with data being regularly synchronised at set intervals, or data being sent/received when certain processes/workflows are triggered.
You will need to determine the source of truth. We can help you with this.
How much does integrating platforms cost?
The price of integrating platforms varies on a variety of factors including the complexity of the platforms involved, the quality of the existing data, the limitations of the API endpoints, and the available documentation/support from the platform.
At Codex, we prioritise quality, and therefore, we aren’t the cheapest development shop in Australia. If you’re looking for reliable, robust integrations that take into consideration your business processes and set you up for success, then we are for you.
If you are interested in learning more about Codex's capability, fill out the form below, and we’ll get back to you within one business day.
Or if you would like to talk right now, please give us a call on +61 400 715 143.